Matted Pet Philosophy and Procedure

By making an appointment you agree to abide by our Matted Pet Procedure.

If your pet does not receive a puppy cut at 4 – 6 week regular intervals, and you do not diligently & regularly brush your  pet, chances are high that your pet has matting in the coat.

All groomers feel that matted pets are in a health crises.  Matting restricts blood flow to the skin and hinders the health  of the skin and coat.

Most pets will not tolerate the pulling on their skin from brushing out matting for more than 10 minutes.

Often, this causes the pet to behave in a fear aggressive manner towards future groomers and can make  future grooms very difficult and stressful for both the pet and groomer.

As a group, we do not want to further magnify your pet’s fears and we feel that a shavedown is the kindest thing you  can do for your pet as it reduces stress and pain.

Therefore, we firmly adhere to the following regarding matting on your pet:

• Our groomers will recommend a total shavedown if:
  1. The matting is a 4+ on a scale of 1 to 10
  2. The matting cannot  be brushed out within 20 minutes
  3. Your pet reacts negatively to the attempt at de‐matting.
• If your pet cannot  tolerate brushing out mats on the body, your pet will not tolerate de‐matting of the face.
• Statements by our groomers  that they will try to do what they can, or they will try to save the face, tail and ears are not solid promises.
• Your  groomer reserves the right to stop the attempts and recommend a shavedown.
• If our groomer recommends a shavedown and you do not agree to a shavedown of your pet, the groomer will decline  the groom and a trip fee will required to be paid.
• If you are not the only pet parent in the house, your agreement is  considered permission on behalf of other family members so consider
• If the matting is severe, as in a 6+ on a scale of 1 to 10, the groomer may assess extra charges.
• Matting that is close to  the skin creates risk, will require extra time to work through the matts and often dulls our tools.
• Shaving a matted pet may expose health conditions that you did not see under the coat such as scabs, poor skin health  or open sores.
• Matting also prevents the groomer from seeing skin tags and these can be nicked during the shave.
• Shavedowns can also cause post‐groom irritations, especially in sensitive areas. It is important to keep your pet from  licking, chewing, rubbing or scratching.
• Shavedowns are not pretty when completed.  Yes, your pet will look noticeably different.  We realize this and we  empathize with the visual shock.  We also know that hair grows back.
• Shaving off matting will help your pet’s skin and  coat will return in a healthier state in a few weeks.
• We promise the appearance is not permanent and after a day or  two, your pet will be much happier.
• Aussie Pet Mobile of Greater Orlando is not responsible for medical fees associated with the post groom effects of shaving a  matted pet.
• Aussie Pet Mobile of Greater Orlando will not refund groom fees if you or the other family members are  unhappy with the appearance of your pet after a shavedown.
• Shavedowns are a done to start a healthy return of the coat and skin, they are not intended to be attractive.

Please be sure to reach out to our dispatchers if you need any further clarification on the above and be sure to ask your  groomer questions prior to agreeing to a shavedown.